Personal Trainer Food reserves the right without limitation, in its sole discretion, to determine who qualifies for our 100% Money Back Guarantee.
The Money Back Guarantee applies only to 28-day meal plans. Subscription Plans or 14-day meal plans do not qualify for the Money Back Guarantee. Orders shipped to businesses do NOT qualify for the Money Back Guarantee due to the perishable nature of our product, and the increased delay rates of FedEx Home Delivery to businesses.
Personal Trainer Food will issue a maximum of one (1) refund per customer or household. Only the FIRST order placed per customer or household qualifies for the Money Back Guarantee. Subsequent orders do NOT qualify for the Money Back Guarantee.
To qualify for a refund, the following two (2) criteria must be met:
- A refund request must be received via email to refunds@personaltrainerfood.com within five (5) days of receiving delivery. The date that FedEx confirms delivery is considered Day 1. Personal Trainer Food will honor an email received on a weekend, holiday, or outside of business hours.
- Unused food must be shipped back to our warehouse at the expense of the customer before a refund will be issued. Return shipment must use a reputable carrier with a valid tracking number, be packed in the original cooler box (or another container of adequate quality), and be received at our warehouse within 15 days of the date the order was delivered. The date that FedEx confirms delivery is considered Day 1.
